Welcome to Eltien. Thank you for using Eltien website and the products, services and features we make available to you on our website (collectively, the "Services"). Please read this Privacy Policy as well as our Terms and Conditions carefully. By accessing or using our website and services, you are agreeing to this Privacy Policy and Terms and Conditions with Eltien.

Eltien is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

Eltien / We / Us / Our means Eltien & Co (ABN 26 943 964 573).

Eltien Website / our Website / the Website means the website Eltien.com and all of its subdomains.

You / Your means the viewers or users of our website and services.

Personal Information is information or an opinion that identifies an individual. The Personal Information we collect from you when you use our website and services includes your first name, last name, and an email address (which is used as the username to your account). In addition, if you purchase a physical product which is going to be be shipped or self-collected (for example, a printed poster), we will collect your address and contact details (full name, email address, and an optional phone number) for shipping or collecting verification purposes.

This Personal Information is obtained (1) when you signup for an account in order to use certain functions and features of our website and services, for example, when you wish to purchase a product from us or (2) when you purchase a physical product which is going to be shipped or self-collected. We do not guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. You have the option to receive or opt-out from receiving marketing communications from us. This option can be selected or deselected when you signup, and can be changed at any time from your account setting. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. For example, when you select to save your card payment to facilitate future transactions, we will use your email to signup for a non-sensitive customer ID with the third party that governs your payment. This customer ID does not contain any personal or sensitive information, and will only be used to (i) retrieve your saved cards for future transactions and (ii) let you delete your saved card from the third party via our website at anytime. In another example, when you purchase a physical product which is going to be shipped or self-collected, we will use your shipping address and contact details to order postage label from a third party that governs delivery services.

In the case we may need to collect any other Personal Information or use your Personal Information for purposes different from the above, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it and will only do so with your consent, or where required or authorized by law.

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only (1) for the primary purpose for which it was obtained, (2) for a secondary purpose that is directly related to the primary purpose, and (3) with your consent; or where required or authorised by law. Keep in mind that we do not save any sensitive information when you visit or use our website and services, including your sensitive payment information. When you make a purchase and/or select to save a payment method, your payment will be processed and/or saved directly by a third party that governs your selected payment method. We do not save your payment information, even when you request to retrieve it from the third party via our website. In case of card payment, you can delete the card that you saved with the third party at any time, by logging to your account under "Payment."

In the case we may need to collect Sensitive Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it and will only do so with your consent, or where required or authorized by law.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Your Personal Information may be disclosed in a number of circumstances including (1) third parties where you consent to the use or disclosure; and (2) where required or authorized by law.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained (for example, when you delete your account), we will take reasonable steps to destroy or permanently de-identify your Personal Information. Please keep in mind that for financial and auditing purposes, we may need to keep the receipts and invoices of your transactions for the time required by applicable laws, rules and regulations, even after you delete your account.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. In particular, you can update your names at any time, without any fee, by logging to your account. When you signup for an account with us, you need to validate your email address, which will be used as a unique username for your account. Once your email is validated, you cannot change your account username. When you purchase a physical product which is going to be shipped or self-collected, you need to provide a shipping address and contact details, which are only saved for that product and cannot be changed after you make a payment.

In order to protect your Personal Information we may require identification from you when you contact us for customer services or any other enquiry.

It is an important to us that your Personal Information is up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy please contact us at:

Address: 13 Wallaroo Way, Doreen, VIC 3754, AUSTRALIA

Email: contact@eltien.com

Phone: +61 (04) 2394 9804

Effective: Oct 03, 2021